Never underestimate the power of customer service, or the importance of creating a company culture in which policy aligns with logic. If employees don’t see the value in your company, customers won’t either. This is why the right attitude, approach, and communication strategies are essential for a successful business. Those who “get it” already understand this.
We think of “getting it” as a philosophy, a strategy, a management technique, and a wellness lifestyle that can help motivate all stakeholders in a company.